Can you remember the last time you have felt unclear about where you stand? Feeling misunderstood can also leave us frustrated and confused. These negative experiences use far too much energy, and just plain get in the way of a productive leadership existence. In senior leadership teams, when people say what they mean, with compassion and directness, it creates the feeling of having each other’s backs.
There is a point in any working relationship where it either makes or breaks. In that moment, you ask yourself the question ‘do I really know where I stand with this person?’
The job of a leader is to shine a light that guides the way, and nothing can be more damaging than blocking that light. Language is the primary tool in which we express ourselves, yet many people are far too implicit in their exchanges, leaving much room for doubt.
Embracing the new EQ (explicit intelligence), is a call for a higher standard in communication, and a touchpoint between the relationships in which we navigate daily. The art of being explicit is an impressive skill that leaves no doubt or uncertainty between people. More ideas get shared, co-creation and collaboration happens, decisions are made and people just GET ON with guiding that ultimate and important vision.
Future ready your leaders. Suzanne cleverly articulates how saying what you mean, is the new EQ of leadership. Highly entertaining, yet thought provoking in every way.
Leadership Mentor & Advisor
Leaders: new thinking strategies, influential leadership, better working relationships all require space, reflection and another perspective.
As a master facilitator, Suzanne is extremely outcome focussed. Leaders experience high energy, candid sharing, and quick progress with her highly regarded style.
Investing in Suzanne's 'peership program' was a turning point in the development of the Executive Team at Brightwater. The difference with working with Suzanne is that programs are individually designed for your team and are completely flexible. This is no “off the shelf “ product. The outcomes we achieved together included a more robust and honest way of working, reduced barriers to communication and more agile and clear decision making. The team has rapidly moved into a more highly functioning space.
CEO, Brightwater Group
Storytelling is a great facilitation skill, it engages, demonstrates and reinforces messages. Suzanne has a unique talent for story-telling as a facilitator. Unique in that Suzanne can bring out the story telling in others, encouraging sharing. So not only are you engaged as a participant, you are actively building your self-knowledge and self-belief. What stories do you have to tell?
Manager Customer Strategy & Planning, Landgate
Suzanne is exceptional in what she does. I have used Suzanne as a personal coach and she has helped me enormously. Suzanne has also coached some of our people and I have no hesitation in recommending her.
Managing Director & Board Member: Squire Patton Boggs
'I asked Suzanne to facilitate some meetings for a group of senior leaders who were all coming together to form a new partnership. The group had representatives from 8 different organisations, with 8 different agendas. Suzanne did a great job of facilitating these discussions through the storming/norming/forming stage, and always maintained a strong focus on the outcomes and objectives, while also ensuring that a level of positive energy and collaboration was achieved.
Suzanne has strong active listening and questioning skills, as well as an effectively disarming manner!'
Head of Community Bankwest
'Suzanne delivered to a broad spectrum of IT people ranging from technical, service management and project management roles, of all ages and careers levels. Many of our sessions focus on pure IT and service management and this was clearly a departure from that, as its focus was human behavioural change.
Suzanne drew out the connections for the audience painting a picture of how important understanding the human elements are within the corporate world. There were plenty of questions and the audience was clearly motivated and engaged, a testament to her ability to adapt to an environment and audience and weave her messages into themes pertinent to her audience. Suzanne has an easy going, amusing and conversational style that captured the audience perfectly. She was able to provoke thoughts and ideas, inspire questions and create a session which was interactive and fun.
Manager Service Management Capability - Kinetic IT